What Will Happen When You Contact Us?

6/8/2020 (Permalink)

Here is what to expect during the first several hours after contacting SERVPRO of Conway & Faulkner Counties: 

Response Time - When damage has occurred to your home or business, the response time is an important factor in how time-consuming and how costly restoration will be. SERVPRO is always open, so you can expect to hear back within one hour after you have contacted us about your emergency. Once you have provided them with the necessary information, we will begin preparing to address the needs of you or your client.

Arrive Time - Our technicians can be on-site to begin the restoration process within four hours. Beginning the process more quickly will result in less damage overall at your home or business, which can end up costing you less money. Response time can make a difference if you have suffered a great deal of damage.

Inspection/Verbal Briefing - Once the damage restoration specialists have arrived, they will inspect the home to determine the extent of the damage and decide on the best course of action moving forward. If you are trying to figure out if you should file a claim, then our team can help you decide what should be done. If you decide to file an insurance claim than they will provide a verbal briefing to your insurance provider. They will document everything that they are doing and be in close contact with your insurance provider. Our team's quick 24-hour response will allow us to begin mitigation as soon as possible to prevent any further damage before we begin work on necessary repairs.